Vertical Wave IP customers can take all of the same advanced call handling and presence management features they rely on in the office with them everywhere! Included in Wave IP Version 3.0+ releases, ViewPoint Mobile provides all the benefits of one-touch access to secure call operations, company directory services, mobile messaging and real-time availability for your entire organization from any Apple iOS device running iOS 7.0 and above.
Enhanced Call Handling
• Place calls over data networks using the integrated softphone, or use your cellular number
• Single phone number for all your inbound and outbound calls
• Call redirect - seamless move active calls between devices
• Incorporate CRM or other corporate data to provide “context” to every call
• Effortlessly transfer, conference, record and manage multiple calls
• Annotate calls in real time with textual notes
Simplified Contact Management
• Single view into company directory, public and private groups and personal contacts
• Personalized “Favorites” list for frequently used contacts
Real-time Presence
• At-a-glance view of availability and personal status for entire organizations, branch offices and company departments
• Utilize custom personal statuses
Call History and Logs
• Monitor, track and report mobile call activity
• Single view of inbound and outbound call activity
• Secure mobile messaging log and usage reporting
Secure Mobile Messaging
• Message co-workers privately and securely
• Ensure compliance with automated monitoring tools for keyword identification and tagging
Visual Voice Mail
• Single voice mail box for office and mobile phone messages
• Respond to important calls first with a consolidated view of pending messages
Call Recording
• Record any call with a single click, or automatically record all calls
• Access recorded calls securely through a unified voice mail or email inbox
• Annotate recordings with textual notes for easy lookup